What are the terms of the Return Policy?

  • No Return & Exchange on Clearance Sale Products.
  • Customers can return their order within 3 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
  • In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at connect@thewhitebuck.com and we will get back to you. Once confirmed by the Customer Experience Team, the refund will be provided either into your bank account.
  • If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on connect@thewhitebuck.com.
  • Gift cards/vouchers are non-refundable.
  • Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
  • The White Buck, at its discretion and without prior notice, changes the products or categories to which returns will not apply in this policy.

How do I create a Return request?

  • To return your order, you will need to log in to your account and follow the steps:
  • Go to 'Orders'
  • Click on the return button next to the product you want to return.
  • Select the reason for return from the dropdown.
  • Select the mode of return as reverse pick up or self shipping.
  • In case your pin-code is serviceable for a reverse pick up, kindly confirm the address and contact number.
  • Click on the acknowledgment box and submit your return request.
  • In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us. We will credit the money in your account in lieu of the shipping costs.

I have created a Return request. When will the product be picked up?

Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2 to 4 business days. After the product is picked up, the complete amount will be refunded to your account within 7 working days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

Where should I self-ship the Returns?

In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:

The White Buck 


Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 2 days of receiving the product(s), the complete amount + 100 (in lieu of courier charges) will be refunded to your account.

PLEASE NOTE: We request that you do not use The Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

I wish to exchange the product.

We only accept returns and we do have an easy 15 days return policy available. You may go through the frequently asked questions under the 'Return and Refunds' section to know more.

My product has been picked up but I have not got my refund yet.

If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn't reflected in your account, please email us at connect@thesouledstore.com and we will sort it out for you.

The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.

In case I return the products, will the COD/Shipping/Gifting charges be credited back?

No. These are charges applicable each time an order is placed and are non-refundable.